Refunds & Returns Policy

At Soccer360 Marketplace, we aim to ensure complete satisfaction with every purchase. If you are not entirely happy with your product, or if an issue arises, we offer a straightforward process for returns and refunds. Please read the following guidelines carefully.

1. Return Eligibility

  • Timeframe: You may return most items within 14-30 days of receiving your order, depending on the vendor’s policy. Please check the specific vendor’s return policy on the product page.
  • Condition: Items must be unused, unwashed, and in their original packaging with all tags attached. Items that are damaged or altered by the customer may not be eligible for a return.
  • Non-Returnable Items: Certain products such as custom or personalized items, perishable goods, and hygiene-related products (e.g., socks, underwear) may not be eligible for returns. Please check the vendor’s specific policy on the product page.

2. How to Initiate a Return

To start a return, follow these steps:

  1. Contact the Vendor: Reach out to the vendor directly through the “Contact Vendor” button in your account dashboard. Provide your order number and details about the product(s) you wish to return.
  2. Vendor Approval: The vendor will review your request and approve or deny the return based on their return policy. If approved, they will provide you with a return address and instructions on how to proceed.
  3. Return Shipping: You are responsible for covering the return shipping costs unless the item was incorrect or damaged upon arrival. Be sure to obtain a tracking number when returning the product to ensure it reaches the vendor safely.

3. Refunds

  • Refund Process: Once the vendor receives your returned item and inspects it, they will process your refund. Please allow 5-10 business days for the refund to appear on your original payment method.
  • Partial Refunds: If the item is returned in a condition that does not meet the vendor’s return policy (e.g., missing tags or damaged packaging), you may be eligible for a partial refund at the vendor’s discretion.
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to a shipping error or a defective product.

4. Exchanges

If you would like to exchange an item for a different size, color, or model, follow the same steps outlined above for initiating a return. Once the vendor has received your returned item, they will ship the replacement product, subject to availability. Please note that exchange policies vary by vendor.

5. Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, please contact the vendor immediately through your account dashboard. Vendors will typically provide a return shipping label at no cost to you and arrange for a replacement or full refund.

6. Non-Refundable Items

Certain items may not be eligible for return or refund, including:

  • Custom or personalized products.
  • Perishable goods (e.g., food and beverages).
  • Hygiene-related items (e.g., socks, underwear, personal care items).

Always review the vendor’s return policy before making a purchase.

7. Vendor-Specific Policies

Each vendor on Soccer360 Marketplace may have their own return and refund policies. We recommend reviewing the Return Policy section on the product page before completing your purchase.

8. Contact Us

If you have any questions or issues regarding returns or refunds, please feel free to contact us.